Privacy Policy — How bnb88 Collects, Uses, and Protects Your Personal Data

01 Introduction

This Privacy Policy ("Policy") describes how bnb88 ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your", "Player") who access or register on the bnb88 platform at https://bnb88.io ("Platform"). This Policy applies to all services offered on the Platform, including sports betting, cricket wagering, live casino, slots, and all associated account management and payment services.

bnb88 is committed to handling your personal data with the highest standards of transparency, security, and respect. By creating an account on bnb88, accessing the Platform, or engaging with any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

02 Data Controller

For the purposes of this Privacy Policy, bnb88 acts as the data controller in respect of the personal data collected from Players who access the Platform. As data controller, bnb88 determines the purposes and means by which your personal data is processed.

If you have any questions about how bnb88 processes your data, wish to exercise any of your data rights, or need to submit a privacy-related complaint, you may contact our support team using the contact details provided in Section 15 of this Policy. We are committed to responding to all data-related enquiries within five (5) business days.

03 Personal Data We Collect

bnb88 collects the following categories of personal data from Players, either directly at the point of registration or through your ongoing use of the Platform:

Identity and Contact Data

Financial Data

Technical and Usage Data

Betting and Gaming Activity Data

bnb88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where you voluntarily disclose such information in the context of a responsible gaming self-assessment or support enquiry.

04 How We Collect Your Data

bnb88 collects your personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, submitting a deposit or withdrawal request, contacting our support team, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access the Platform, including IP addresses, cookie identifiers, device fingerprints, and session activity logs gathered via our web analytics infrastructure.
• Third-party payment processors: Transaction confirmation data shared by payment providers such as bKash, Nagad, Rocket, Upay, and partner banks in connection with deposits and withdrawals you initiate.
• KYC verification partners: Identity and age verification data returned by third-party identity verification services engaged by bnb88 to fulfil its KYC obligations.
• Fraud prevention systems: Device and behavioural signals collected by our risk management systems for the purpose of detecting and preventing fraudulent activity, multi-accounting, and bonus abuse on the Platform.

05 Legal Basis for Processing

bnb88 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, settle bets, and fulfil the service obligations described in the bnb88 Terms & Conditions.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC and age verification requirements, anti-money laundering obligations, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out to detect and prevent fraud, protect the security of the Platform, improve our products and services through aggregated analytics, and manage responsible gaming obligations — provided that such processing does not override your fundamental privacy rights.
• Consent: Processing for optional purposes, such as sending you personalised promotional communications or offers, where we have obtained your explicit, informed consent at the time of collection. You may withdraw consent for marketing communications at any time by contacting support.

06 How We Use Your Personal Data

bnb88 uses the personal data it collects for the following specific purposes:

• To create, verify, and maintain your bnb88 account, including processing your registration details and managing your account credentials securely.
• To process BDT deposits and withdrawals through bKash, Nagad, Rocket, Upay, and supported banking channels, and to maintain an accurate record of your transaction history.
• To verify your identity and age in accordance with our KYC obligations, ensuring that the Platform is accessible only to eligible adults aged 21 and above.
• To settle bets, calculate winnings, apply bonuses, and maintain an accurate record of your betting and gaming activity on the Platform.
• To detect, investigate, and prevent fraud, money laundering, multi-accounting, bonus abuse, and any other activity that violates our Terms & Conditions or applicable law.
• To provide customer support, respond to your enquiries, and resolve account or payment disputes efficiently and fairly.
• To send you transactional communications, including deposit confirmations, withdrawal notifications, account security alerts, and important policy updates.
• To send you personalised promotional communications, bonus offers, and platform news where you have consented to receive marketing communications from bnb88.
• To conduct internal analytics and improve the performance, security, and user experience of the bnb88 Platform using aggregated, anonymised data.
• To implement responsible gaming tools and monitor for signs of problem gambling behaviour in accordance with our Responsible Gaming commitments.

07 How We Share Your Data

bnb88 does not sell, rent, or otherwise disclose your personal data to third parties for their own marketing or commercial purposes. We may share your data with the following categories of recipients solely for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, and partner banks receive the minimum data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and data security obligations.
• KYC and identity verification providers: Third-party identity verification services engaged by bnb88 receive the identity and document data required to complete your account verification. These providers are contractually bound to process your data only for the purpose of providing verification services to bnb88.
• Fraud prevention and risk management services: Specialist providers engaged to assist bnb88 in detecting fraudulent activity, multi-accounting, and abuse may receive technical and behavioural data from your Platform sessions.
• Platform infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who support the operation of the bnb88 Platform may process technical data as part of their contracted services. All such providers are subject to confidentiality obligations.
• Legal and regulatory authorities: bnb88 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or where necessary to protect the rights, property, or safety of bnb88, its players, or the public.

08 Cookies and Tracking Technologies

The bnb88 Platform uses cookies and similar tracking technologies to ensure the proper functioning of the site, remember your session preferences, and gather anonymised analytics data to help us understand how Players use the Platform. The following types of cookies are used:

• Strictly necessary cookies: Essential to the operation of the Platform, including session authentication, security tokens, and load-balancing cookies. These cookies cannot be disabled without disrupting core Platform functionality.
• Functional cookies: Used to remember your preferences, such as your last-visited game category or display settings, so that you do not need to reset them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors navigate the Platform, which pages are most visited, and where errors occur. This data helps bnb88 continuously improve the Platform experience.
• Fraud prevention cookies: Used by our risk management systems to detect unusual or suspicious session patterns that may indicate fraudulent activity or the use of automated software on the Platform.

Most browsers allow you to control cookie settings through their preferences or settings menus. Please note that disabling certain categories of cookies may affect the functionality of the bnb88 Platform and your ability to use certain features, including account login and payment processing.

09 Data Security

bnb88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes but is not limited to:

• Industry-standard SSL/TLS encryption applied to all data transmitted between your device and our servers, ensuring that your login credentials, payment information, and personal data cannot be intercepted in transit.
• Encrypted storage of sensitive data fields, including passwords (stored as hashed values only — bnb88 does not store plain-text passwords), payment account numbers, and identity document references.
• Role-based access controls that restrict internal access to personal data to only those staff members who require it to fulfil their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Regular security assessments, penetration testing, and vulnerability scanning of our Platform infrastructure to identify and remediate potential security weaknesses before they can be exploited.
• Secure data centre infrastructure with physical access controls, redundant systems, and continuous monitoring to ensure Platform availability and data integrity.

10 Data Retention

bnb88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Account data: Retained for the duration of your active account plus a post-closure period of up to five (5) years, to allow for the resolution of any disputes, fraud investigations, or regulatory enquiries that may arise after account closure.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of the transaction to comply with financial record-keeping and anti-money laundering obligations.
• KYC and identity verification documents: Retained for the duration of your account relationship plus five (5) years post-closure, or longer where specifically required by applicable law.
• Betting and gaming history: Retained for the duration of your active account plus three (3) years post-closure, for the purposes of dispute resolution and responsible gaming monitoring.
• Marketing communication preferences: Retained until you withdraw your consent or for three (3) years following your last interaction with a marketing communication, whichever is earlier.
• Technical and session logs: Retained for up to twelve (12) months for security monitoring and fraud detection purposes, after which they are automatically deleted or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle management procedures.

11 Your Data Rights

As a user of the bnb88 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to the bnb88 support email address provided in Section 15. We will acknowledge your request within two (2) business days and provide a substantive response within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data that bnb88 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you. You may also update basic account information directly through your account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to any overriding legal obligations that require us to retain certain data.
• Right to restrict processing: You have the right to request that bnb88 restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of the personal data you have provided to bnb88 in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where we rely on your consent as the legal basis for processing (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You have the right to object to processing of your personal data where that processing is based on bnb88's legitimate interests, including any profiling carried out on that basis. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

12 Children's Privacy

The bnb88 Platform is strictly intended for adults aged 21 years and above. bnb88 does not knowingly collect personal data from any person under the age of 21. Our registration process includes age declaration requirements and we conduct KYC age verification as part of our account management procedures.

Parents and guardians are encouraged to make use of parental control tools available on internet-connected devices and browsers to prevent underage access to online gambling platforms, including bnb88.

13 Third-Party Links and Services

The bnb88 Platform may reference or display the names of third-party payment providers, game studios, and technology partners in the context of describing our services. bnb88 does not include outbound hyperlinks to third-party websites within its Platform pages.

Where third-party services are integrated into the Platform (such as game content delivered by licensed studios like Pragmatic Play, Evolution Gaming, Spribe, or Ezugi), those providers operate under their own privacy and data handling policies in respect of the technical data exchanged during game sessions. bnb88 ensures that all such integrations are conducted under appropriate data processing agreements that protect your privacy interests.

bnb88 accepts no responsibility or liability for the privacy practices of any third-party service providers operating outside our direct control. We recommend reviewing the privacy policies of any third-party service provider with which you interact independently of the bnb88 Platform.

14 Updates to This Privacy Policy

bnb88 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, we will update the "Last Updated" date displayed at the top of this page.

Where changes to this Policy are significant — for example, changes affecting the legal basis for processing, the categories of data collected, or the rights available to you — bnb88 will take reasonable steps to notify registered Players directly, such as via email or in-platform notification, prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how bnb88 protects your personal data. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the changes. If you do not agree with the updated terms of this Policy, you should contact support to request account closure.

15 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to raise a data protection concern, please contact the bnb88 support team. Our support team is available 24 hours a day, seven days a week.

For questions about responsible gaming tools, self-exclusion options, or deposit limits, please visit our Responsible Gaming page. For general questions about your account or our services, visit our FAQ page. For the full rules governing your use of the Platform, please review our Terms & Conditions.